How Make.org
built stronger civic experiences with Told feedback?
How Make.org
built stronger civic experiences with Told feedback?
About
Make.org is a Civic Tech company developing digital tools to bring citizens and employees back to the heart of collective decision-making. Their platform includes public consultation and collaborative dialogue products, deployed in partnership with major corporations and institutions across Europe.
The challenge
Make.org wanted to better understand the user experience on its citizen consultation platform and identify potential friction points. The goal was to improve the participant journey, boost engagement, and nurture a strong product feedback culture across countries.
The result
The implementation was seamless and fast. In just a few clicks, the team was able to deploy Told across multiple products. They uncovered invisible UX friction points and established a direct, ongoing dialogue with users. The feedback collected helped strengthen user satisfaction and provided actionable insights that now guide product improvements. Told has become a key part of the team’s feedback and iteration workflow.
About
Make.org is a Civic Tech company developing digital tools to bring citizens and employees back to the heart of collective decision-making. Their platform includes public consultation and collaborative dialogue products, deployed in partnership with major corporations and institutions across Europe.
The challenge
Make.org wanted to better understand the user experience on its citizen consultation platform and identify potential friction points. The goal was to improve the participant journey, boost engagement, and nurture a strong product feedback culture across countries.
The result
The implementation was seamless and fast. In just a few clicks, the team was able to deploy Told across multiple products. They uncovered invisible UX friction points and established a direct, ongoing dialogue with users. The feedback collected helped strengthen user satisfaction and provided actionable insights that now guide product improvements. Told has become a key part of the team’s feedback and iteration workflow.
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Get started today!
Start integrating an online survey tool into your analysis process today to make the difference. No credit card required to try it out.
Get started today!
Start integrating an online survey tool into your analysis process today to make the difference. No credit card required to try it out.
Copyright 2025 Told, All Rights Reserved
Copyright 2025 Told, All Rights Reserved
Copyright 2025 Told, All Rights Reserved