Boost customer loyalty
Engage and retain customers
Build a better product
Improve your product with feedback
Increase conversion
Turn visits into sales
Boost customer loyalty
Engage and retain customers
Build a better product
Improve your product with feedback
Increase conversion
Turn visits into sales
Boost customer loyalty
Boost customer loyalty
Engage and retain customers
Engage and retain customers
Boost customer loyalty with in-app feedback and user engagement
Boost customer loyalty with in-app feedback and user engagement
Customer loyalty doesn’t come from features alone.
It comes from understanding users, engaging them at the right moment, and acting on their feedback.
With in-app surveys and contextual guidance, product
teams can reduce churn and build long-term customer relationships.
Customer loyalty doesn’t come from features alone.
It comes from understanding users, engaging them at the right moment, and acting on their feedback.
With in-app surveys and contextual guidance, product
teams can reduce churn and build long-term customer relationships.
Why customer loyalty depends on in-app feedback
Why customer loyalty depends on in-app feedback
Customer loyalty is built when product teams understand users in context and act on their feedback before frustration turns into churn.
Customer loyalty is built when product teams understand users in context and act on their feedback before frustration turns into churn.
Why customer loyalty
is hard to maintain
As products grow, teams lose direct contact with users:
Feedback arrives too late
Churn happens without warning
Decisions are based on assumptions
User frustration stays invisible
Engagement drops silently
The role of in-app feedback in retention
In-app feedback allows teams to:
Capture user sentiment in context
Identify frustration before churn
Understand what keeps users engaged
Measure satisfaction continuously
Act on insights in real time
How to boost customer loyalty with Told?
Collect insights at the right moment to turn satisfaction into lasting loyalty.
Collect feedback
at the right moment
Collect feedback
at the right moment
Show surveys based on user actions, visited pages, or segments to capture contextual feedback when users are actively engaged.
Show surveys based on user actions, visited pages, or segments to capture contextual feedback when users are actively engaged.
Act on insights
in real time
Analyze responses instantly and identify patterns that impact retention.
Act on insights
in real time
Analyze responses instantly and identify patterns that impact retention.
Popular use cases
Popular use cases
These popular in-app feedback use cases show how product teams collect actionable customer feedback to improve retention, satisfaction, and engagement.
These popular in-app feedback use cases show how product teams collect actionable customer feedback to improve retention, satisfaction, and engagement.
Churn prevention surveys
Identify early signs of disengagement and understand why users are about to leave — before churn actually happens.
Continuous CSAT
Track customer satisfaction continuously, without interrupting users, to spot trends and measure impact over time.
Feature adoption feedback
Understand why key features are underused and uncover friction points that block adoption.
Product friction insights
Highlight usability issues and confusing experiences that silently impact retention and engagement.
Boost trial conversion
Use personalized tours to help users experience value during trials.
Churn prevention surveys
Identify early signs of disengagement and understand why users are about to leave — before churn actually happens.
Continuous CSAT
Track customer satisfaction continuously, without interrupting users, to spot trends and measure impact over time.
Feature adoption feedback
Understand why key features are underused and uncover friction points that block adoption.
Product friction insights
Highlight usability issues and confusing experiences that silently impact retention and engagement.
Boost trial conversion
Use personalized tours to help users experience value during trials.
Churn prevention surveys
Identify early signs of disengagement and understand why users are about to leave — before churn actually happens.
Continuous CSAT
Track customer satisfaction continuously, without interrupting users, to spot trends and measure impact over time.
Feature adoption feedback
Understand why key features are underused and uncover friction points that block adoption.
Product friction insights
Highlight usability issues and confusing experiences that silently impact retention and engagement.
Boost trial conversion
Use personalized tours to help users experience value during trials.
Why product teams
choose Told?
No-code surveys
Launch in-app surveys and feedback flows without relying on engineering.
Feedback at scale
Collect meaningful user feedback across users, pages, and product moments.
Feedback at scale
Collect meaningful user feedback across users, pages, and product moments.
Actionable insights
Turn qualitative feedback into clear product decisions.
What results
teams see with Told?
Lower churn rates
Detect frustration earlier and reduce silent churn.
User engagement
Engage users at the right moment with contextual feedback.
Stronger customer loyalty
Build long-term loyalty by listening and acting continuously.