How Worklife measure user satisfaction
with Told?

How Worklife measure user satisfaction
with Told?

About

Worklife is a leading employee benefits platform offering companies a way to enhance employee engagement and retention. With mobile apps available on Android and iOS, Worklife allows employees to access and manage their perks seamlessly, anytime
and anywhere.

The Told team is particularly attentive to feedback and knows how to adapt their roadmap based on their clients’ specific needs. This flexibility, combined with the efficiency of their solution, makes them a partner of choice to optimize the customer experience.

Clément Falchier

Head of Product

@Worklife

The challenge

Worklife needed to measure NPS and user satisfaction directly inside their native mobile applications. Their priority was finding a solution that was easy to integrate into Android and iOS apps, lightweight for developers, and user-friendly for employees in order to ensure high response rates. Traditional survey tools were too web-oriented and lacked the simplicity required for in-app native experiences.

The result

By integrating Told’s mobile SDK, Worklife was able to trigger in-app NPS and satisfaction surveys seamlessly inside their Android and iOS apps. They collected real-time feedback from employees in their daily flow, achieved higher response rates compared to email surveys, and used these insights to continuously improve the mobile experience and strengthen employee engagement.